How to best communicate with parents

Written Materials Personal Interactions
  • Provide information in the parents’ native language, when possible.
  • Use simple language instead of professional jargon.
  • Use an appropriate reading level.
  • Attend to parental requests or responses in a timely manner.
  • Allow time for a response.
  • Be aware of personal space, touching, and eye contact.
  • Be sensitive to different communication styles.
  • Be aware of parent availability and their schedules (e.g., parents who work second shift and sleep during the day).
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