- Provide information in the parents’ native language, when possible.
- Use simple language instead of professional jargon.
- Use an appropriate reading level.
- Attend to parental requests or responses in a timely manner.
- Allow time for a response.
- Be aware of personal space, touching, and eye contact.
- Be sensitive to different communication styles.
- Be aware of parent availability and their schedules (e.g., parents who work second shift and sleep during the day).